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FAQs

Sales/Marketing Team - Distributors
FAQ

Frequently Asked Questions

Q. Where can I purchase Lakeside and Geneva products?

A. Lakeside and Geneva products are sold through leading wholesale equipment and supply distributors. Check our Distributor Listing for the names of distributors near you.

Q. Will I pay list prices shown for Lakeside and Geneva models?

A. Lakeside dealers generally offer a discount off of the suggested list prices. The discount is negotiable, and may or may not include freight from the factory to your destination.

Q. Can I choose the dealer to purchase Lakeside or Geneva products through?

A. Yes, you have the choice of the dealer from whom you purchase.

Q. How long will it take to receive my merchandise?

A. Shipping lead times vary, depending on the size or product mix of your order. Popular utility carts are usually in stock at the factory or dealer warehouse for prompt delivery. Larger models or models with optional accessories installed take two to three weeks to ship after receipt of the order. Contact your dealer or the factory for specific lead times.

Q. How can I choose the right Utility Cart?

A. The two important factors to consider in choosing a Utility Cart are
- Shelf Size
- Carrying Capacity

When choosing a shelf size, determine the smallest size that will accommodate all of the various objects to be carried. Choosing a shelf size larger than needed will take up additional valuable floor space and add unnecessay cost to the cart.

Choose a carrying capacity that will best accommodate the heaviest load to be carried, especially when the Utility Cart is used for multiple tasks. Using an underrated capacity for heavier loads will cause difficulty in pushing and can result in damage to the cart and the load. For additional information, see our Cart Selection Guide.

Q. How can I maintain the finish on my stainless steel carts?

A. Stainless steel offers a permanent surface that is easy to clean and sanitize. By using a minimum amount of care, you can maintain the surfaces of your mobile stainless steel equipment. Here are a few important maintenance tips:

1. Use the proper cleaning tools.
Take care to use non-abrasive tools. Soft cloths and plastic scouring pads will not harm the steel. Stainless steel pads can also be used, but the scrubbing motions must be in the direction of the surface grain.

2. Use "friendly" cleaning agents.
Cleaning agents containing chlorides can attack stainless steel, resulting in corrosion. Avoid using such agents. While many traditional cleaners are loaded with chlorides, the industry is providing an ever-increasing choice of non-chloride cleaners. If you are not sure of your cleaner's chloride content, contact your cleaner supplier. If you determine that your cleaner contains chlorides, ask your supplier to supply an alternative. Also, avoid cleaners containing quaternary salts, as they can also attack stainless and cause rusting and pitting.

3. Treat your water.
Though this is not always practical, softening hard water can do much to reduce deposits. There are certain water filters that can be installed to remove corrosive elements.

4. Keep your equipment clean.
Use alkaline, alkaline chlorinated or non-chloride cleaners at recommended strength. Clean frequently to avoid build-up of hard, stubborn stains.

5. Rinse, rinse, rinse.
If cleaners (especially chlorinated) are used, it is important to rinse your equipment thuroughly, and dry it immediately. The sooner standing water is wiped off, the better, especially if it contains cleaning agents.